I’ve recently had the “privilege” of filling in as a cashier in the cafe operated by my catering company. C’s been out with pneumonia. Get well soon, C. Please.
It’s been a long while since I’ve been involved in this type of “front line” service but I’m unhappy to report that social rudeness is now the norm, as opposed to the exception. I blame most of it on technology, but I offer a solution.
You know the term “selective hearing”? I know it well because I actively, albeit passive-aggressively, fall ill to it when met with a rude customer.
If you can’t take the time out to stop shouting into your phone like it’s a walkie-talkie,while placing your lunch order, I simply can’t hear you. What? What was that? You want your veggie quesadilla w/ the veggies on the side? You want your veggies packaged in a separate box and you prefer that the zucchini faces the east? I’m so sorry, I just can’t hear your barked order when you don’t have the common courtesy to put your phone down.
You, with your earbuds plugged into your conversation for all the world to hear, put your phone down! You, who can’t bother to make eye contact, put your phone down! You, who are literally shouting into your phone, put your phone down. You’re not a celebrity and even if you were, the world would think you’re an asshole.
The Doctor says my hearing is fine. My complete loss of hearing is a medical anomaly that only seems to occur when someone’s being an an ass on their cell phone. Odd.